Refund policy

Return & Refund Policy

We want you to feel happy and confident with every Velmera order.

If something isn't right with your order, we're here to help.

When can I request a return?

We accept returns within 5 days of delivery in these situations:

Your product arrived damaged

Your product has a manufacturing defect

You received a wrong product

If any of these happen, simply reach out to us within 5 days of receiving your order. Please share your order number along with clear photos or a short video showing the issue so our team can help you quickly.

What we don't accept returns for

We currently don't accept returns simply because:

You've changed your mind

You don't need the product anymore

You ordered by mistake

You no longer want the product

We understand that plans can change, but our return policy is limited to products that arrive damaged, defective, or incorrect.

What happens after I contact you?

Once we receive your request, our team will review the details and guide you through the next steps.

If the issue is confirmed, we'll arrange an appropriate replacement or refund, depending on the situation and product availability.

For approved refunds, the amount will be returned through the applicable payment method. Processing times may vary depending on your bank or payment provider.

We're always happy to help if there's a genuine issue with your order. ❤️