Refund policy

Return & Refund Policy

At Velmera, your satisfaction is important to us. ❤️

If you receive a damaged, defective, or incorrect product, we'll gladly offer a replacement or refund after verification.

Please note that returns or refunds are not available for change of mind, personal preference, or if you simply decide you no longer want the product after delivery.

If there's an issue with your order, please contact us within 48 hours of delivery with clear photos or an unboxing video so our team can assist you as quickly as possible.

Thank you for understanding and supporting our small business. 🌿💚