Refund policy

Velmera Return & Refund Policy

At Velmera, we focus on delivering quality products and a reliable experience. Every order is checked before dispatch, but if something goes wrong, this policy explains how we handle it.

Return eligibility

Returns are accepted only within 5 days of delivery.

The product must be unused and in its original packaging and condition.

Valid reasons for return

Returns are accepted only in the following cases:

Product received is broken or damaged

Product is defective

Wrong product has been delivered

Non-returnable cases

Change of mind

Minor color or design differences due to lighting or screen variations

Damage caused after delivery or due to misuse

Return process

Contact our support team within 5 days of delivery

Share clear photos or videos showing the issue

Once approved, you will be guided with the return steps

Refund process

After the returned product is received and inspected, the refund will be processed

The amount will be credited to the original payment method within 5 to 7 business days

Important note

Any request raised after 5 days of delivery will not be accepted under any circumstances

Velmera aims to keep the process fair, simple, and

 trustworthy for every customer